At Everyday Excellence, we believe that great leaders are at the heart of great organizations. We are dedicated to helping leaders develop and strengthen skills needed to engage employees, facilitate an inclusive work environment and build a high performing team.
The number of companies with low employee engagement scores point to gaps in traditional leadership development programs in addressing the challenges facing today's leaders.
It's time for a new approach. One that engages leaders in conversations about today's issues, creates a support network to help them strengthen their skills and creates an environment of learning and idea exchange about ways to foster a diverse, inclusive and engaging workplace. Today's leaders need a Leaders Resource Group (LRG).
At Everyday Excellence, we can help clients launch a LRG, work with leaders to identify specific needs and based on feedback, develop content and activities for LRG gatherings. The goal of the LRG is to provide each member with the resources and a support network to help them successfully face the unique challenges of leading today's workforce and to help them hone their skill to improve employee engagement and inclusion.
Gianna Clark has more than 25 years of leadership experience developing strategy, building top performing teams and achieving business excellence.
A former executive at a FORTUNE 500 company, Gianna's leadership experience spans a variety of business areas including revenue management, engineering, security, regulatory affairs, supply chain, eBusiness, communications, marketing, training, leadership development and process improvement. Although very different in task and process, Gianna found they all require a common ingredient for success . . . awesome leaders.
Gianna is passionate about growing and developing leaders. Throughout her career, she has developed and facilitated numerous leadership workshops, coached and mentored dozens of leaders and has witnessed first-hand the power of interactive learning in a group setting.
These experiences convinced Gianna that a Leader Resource Group (LRG) would provide the perfect forum for helping leaders develop the skills and behaviors needed to envision the future, empower employees and engage.
Everyday Excellence is dedicated to providing organizations with ideas, products and services to develop exceptional leaders who can envision the future, empower employees and engage.
Gianna C. Clark
President & Founder
Gianna is an experienced executive with proven ability to develop strategy and achieve operational excellence. She is a former executive at one of the nation’s largest energy companies with more than 25 years of leadership experience encompassing a steady progression of responsibility and a broad range of technical and business processes and systems. Her experience includes a unique mix of operational excellence program deployment, training and leadership development, customer service, supply chain management, business office transactions, human resources program development, regulatory oversight, security, eBusiness, communications and marketing. Her primary strengths include strategy, leadership development, communication, process improvement, innovation, change management, interpersonal skills and service excellence. She is a certified Six Sigma Master Black Belt.
Gianna’s career accomplishments demonstrate her ability to define successful strategy, align team objectives with corporate goals, maintain focus on performance measures, and work with people to achieve operational excellence. Examples of career accomplishments include the successful deployment of enterprise-wide continuous improvement process at Dominion Energy that over 10 years, improved thousands of processes and brought more than $10 billion to the bottom line. Gianna was recognized as national Deployment Leader of the Year by International Quality and Productivity Center for her contributions. In her role as Vice President Customer Service she designed a strategy and deployment model for new technology and programs to create a customer eBusiness platform including web, mobile and email. She commissioned a new knowledge sharing platform, established new service model and enhanced training and development programs to focus on service quality and delivery resulting in the significant increase in eBusiness, 55% reduction in customer complaints, more than $7 million in annual cost savings and a 33 point increase in J.D. Power customer service satisfaction score.
As executive sponsor for diversity she championed the development and implementation of the Dominion Career Center, led the development of a Career Center Website and Learning Library and introduced “Respect” as the cornerstone of diversity. In addition, she led the development of the Professional Excellence Life Cycle Model (Plan – Recruit – Develop – Engage); instituted the Now, Next and Never-ending approach for employee development and sponsored the development of the 3-step mentoring program
Other significant roles and experience include serving as Nuclear Business Unit (NBU) Chief Negotiator with the International Brotherhood of Electrical Workers (IBEW), NBU North American Electric Reliability Corporation (NERC) Compliance Officer, NBU Cyber Security Executive Sponsor, and Nuclear Emergency Chief Technical Spokesperson.
Gianna served as Vice-President of Reynolds Community College Foundation Board, President of the Hanover Education Foundation, member of the J.D. Power Utility Executive Advisory Board, Richmond Business Council and iSixSigma Magazine Advisory Board. She is a published author, speaker and blogger.
Learn more about at Gianna’s Linked-in Page
eMail Gianna: EverydayExcellenceLLC@gmail.com
Being a successful leader in today's work environment takes more than technical knowledge and emotional intelligence. Dealing with technology changes, cultural differences, generational preferences and growing employee expectations requires new skills.
The current level of employee engagement experienced by many workplaces point to gaps in traditional leadership development programs. It's time for change.
Launch a Leader Resource Group and provide your leaders with the learning environment, skills and support network they need to successfully face today's leadership challenges.